An immigrant from Soviet Russia, Nina Kossman formerly taught in the New York City public schools. She is currently at work on a memoir entitled Once Upon a Time a Teacher. Her published work includes the poetry anthology Gods and Mortals (Oxford University Press) and Behind the Border (Harper Collins), a collection of autobiographical vignettes for young readers about growing up behind the Iron Curtain.
Nina Kossman
Articles by Nina Kossman
Wednesday December 17
Your Students … Or Your Customers?
“In other words, know your customer,” she says. Customer. This word is the last straw. I can’t keep my hand down any longer. As if it’s not enough that I raise it, I wave it like an eager child. “Students are not customers.”