Shawnna Jannah serves as human resources manager at PEN America. A New York native, she has an extensive background in leading human resources, training, and career development efforts, primarily in the retail sector. Most recently, Jannah was a human resources manager at Macy’s flagship location at Herald Square in NY, where she was a resource for guidance on human resources issues including recruiting, onboarding, compensation and benefits, company policies, performance management, career development, and advancement. Jannah is devoted to volunteerism, serving as a leader for several organizations across New York City geared toward helping others in need. She has also been involved with the production of grassroots efforts to promote spoken word poetry, new authors, music, and dramatic arts. Since 1997 she has served as a local choir director. She is a graduate of the Leonard N. Stern School of Business at New York University.